I was in an hurry with a fligth, this trouble impacted my activity.

I'm very sorry but THIS IS NOT NORMAL.

Scheduled maintenance is absolutly "normal" when customers are alerted with some reasonnable anticipation. My phone number, E-mail are available in your database, you could inform you "valuable customers"...

Nobody on the phone accepted to committ to behave repectfully toward customers for the next schedule maintenance... I'm wondering wether I did the right choise with electing SkyDemon.

We had a period yesterday where certain functions were unavailable for approximately one hour while we did some necessary server maintenance. The only things unavailable were filing of flightplans and logging in a new device. This happens from time to time, though rarely, and the nature of what we are doing means we will not always be able to warn in advance. Instead, we take steps to make it affect as few people as possible. For example, yesterday's maintenance will have inconvenienced only those who had left their planning to the very last minute.

SkyDemon suffers downtime for only a few hours per year, on average. Our ongoing work seeks to make that duration even shorter.

If you no longer wish to use SkyDemon, simply contact our customer service and we will terminate your account.