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SkyDemon Identification Server Down for Maintenance - No previous Notice

http://forums.skydemon.aero/Topic28629.aspx

By Martin Bech - 5/30/2019 2:34:03 PM

Tim, there is room for improvement in the dialog with customers. SD is a super product and therefore the people behind it must be somewhat super. Do not let a bad mood day destroy that!

For my part I do not want mails for a 10 minutes breakdown on SD.
By efrenken - 5/30/2019 9:11:44 PM

Not for a 10 minute breakdown, but for an hour, as Tim himself indicated, especially when it is scheduled maintenance, as clergeot was told.
By Tim Dawson - 5/31/2019 9:16:01 AM

I'm afraid that although it was scheduled to happen, its timing could not be predicted in this instance.

I am privy to the lengthy telephone call between SkyDemon and the OP on this thread, so I know what dialogue had already occurred between us and him. That dialogue is private, obviously, but my response on here is based on what had already been said.
By clergeot - 5/29/2019 2:37:57 PM

Today I could not connect to the application on my ipad with a message "communication error...", despite my internet connection was fully OK. So I decided to have a call to your services, and I was told by the attendend that this was "normal" due to scheduled maintenance.
I was in an hurry with a fligth, this trouble impacted my activity.

I'm very sorry but THIS IS NOT NORMAL.

Scheduled maintenance is absolutly "normal" when customers are alerted with some reasonnable anticipation. My phone number, E-mail are available in your database, you could inform you "valuable customers"...

Nobody on the phone accepted to committ to behave repectfully toward customers for the next schedule maintenance... I'm wondering wether I did the right choise with electing SkyDemon.