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Editing Log File


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Piper
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Hey,

During my flight the app crashed. I restarted it but it didn't record flight time correctly.
Do you have any idea if it's somehow possible to adjust takeoff/landing times in the log files?
I asked the support but they just said "NO".

Thanks

Tim Dawson
Tim Dawson
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Support were correct. However if you have two logs, because of a temporary failure of any kind, you can merge them together.
Piper
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There is no second log after I restarted my app.
Maybe you could change my log data manually?

Tim Dawson
Tim Dawson
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Changing people's log files is not a service we offer, sorry. If you restarted the app and entered flying mode again, a new log will have been generated (subject to available disk space etc).
Piper
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Tim Dawson - 11/21/2019 12:18:22 PM
Changing people's log files is not a service we offer, sorry. If you restarted the app and entered flying mode again, a new log will have been generated (subject to available disk space etc).


You offer paid service of some features. If they don't work properly - I have a right to complain. I was counting on a precise logging. It has failed.
I restarted the app and entered flying mode. No new log appeared. Brand new Ipad with full or free memory.
If manual adjustment of my log is too much for you then I assess your service as very low.
Probably going for another product soon and that's what I will recommend to my community.

Edited 11/22/2019 11:06:23 AM by Tim Dawson
Tim Dawson
Tim Dawson
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We do not offer the log-editing feature you want. It sounds like SkyDemon is not the right product for you.

There's really no need to threaten to leave us for another product - if SkyDemon isn't a good fit for you, we'd much rather you used something that is.

Piper
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You offer logging feature. If it doesn't work you should be able to fix it on particular occasions. And you are not.

pilot-byom
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One of the golden rules of bookkeeping is to not allow editing ... I am with this principle.
efrenken
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MarkusM - 11/24/2019 3:44:29 AM
One of the golden rules of bookkeeping is to not allow editing ... I am with this principle.

Yes, I‘m with it, too, but only if this system records all movements correctly.

SaschaMarc
S
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What would be good though, would be being able to edit the plane type/registration and the PIC. 
The PIC was my problem, but the plane I couldn't set as I didn't know it beforehand, didn't have another one of this type already and there was no network where we got to the plane. 

I would really appreciate to be able to change these pieces of information.

What do others think?

GO

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