Improvements to pilot log

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Improvements to pilot log

Author	Message
adhawkins	adhawkins posted 9/25/2019 11:14:10 AM Post Details Share Post
Group: Forum Members Posts: 274, Visits: 2.5K	I suspect he means the support email address. Andy
	Reply Like 4
efrenken	efrenken posted 9/25/2019 5:47:29 AM Post Details Share Post
Group: Forum Members Posts: 265, Visits: 3.5K	Tim, What do you mean by ‘actual support channel’? Is that fb? In this case you run the risk of not catching a lot of voices, as many of us are not part of that community. Just my tuppence. Eric
	Reply Like 4
marioair	m marioair posted 9/24/2019 10:34:10 AM Post Details Share Post
m Group: Forum Members Posts: 158, Visits: 1	+x Tim Dawson - 9/24/2019 10:27:06 AM It's not pointless, it's just much, much less valuable than following our actual support channels. This forum is basically a gateway to other SkyDemon users, and (sometimes) to me directly. Nothing more and nothing less. Tim - what I meant was, your support channel (which is fantastic) will give you data on people having problems with existing features - brilliant for your ITIL style continuous improvement. But doesn't it shut down crowd sourcing the "wild card" and "out of the box" idea generation? Unless you're running other focus groups and ideation initiatives behind the scenes. Look at the Apple story which is a prime example.
	Reply Like 4
Tim Dawson	Tim Dawson posted 9/24/2019 10:27:06 AM Post Details Share Post
Group: Forum Members Posts: 8.1K, Visits: 9.2K	It's not pointless, it's just much, much less valuable than following our actual support channels. This forum is basically a gateway to other SkyDemon users, and (sometimes) to me directly. Nothing more and nothing less.
	Reply Like 4
marioair	m marioair posted 9/22/2019 10:46:06 AM Post Details Share Post
m Group: Forum Members Posts: 158, Visits: 1	How about if SD publishES a de-duplicated list of feature requests that people could vote for. This means there’s some quality control and feasibility testing done. A bit like Kickstarter. Otherwise I agree, you’re missing out on people reading some one else’s idea and realising it’s a good one Edited 9/22/2019 10:48:16 AM by marioair
	Reply Like 4
vfr-uk	vfr-uk posted 9/22/2019 10:04:17 AM Post Details Share Post
Group: Forum Members Posts: 51, Visits: 81	Good to know it’s pointless posting on the forum setup for customer feedback/suggestions.
	Reply Like 6
Tim Dawson	Tim Dawson posted 9/12/2019 11:28:47 AM Post Details Share Post
Group: Forum Members Posts: 8.1K, Visits: 9.2K	People liking a post on this forum really doesn't meet the threshold, sorry. Our customer support exists to solve problems and to keep a tally on how many unique people ask for new features or changes/improvements to existing features. It's that support channel which tends to result in changes happening to the software.
	Reply Like 4
marioair	m marioair posted 9/10/2019 3:51:05 PM Post Details Share Post
m Group: Forum Members Posts: 158, Visits: 1	+x Tim Dawson - 9/10/2019 2:19:22 PM No, not really. If enough people ask for a feature it tends to be raised at our development meetings. I don't recall this one being raised but perhaps not enough people have yet asked for it. There was an old post with 60 likes on it......
	Reply Like 3
Tim Dawson	Tim Dawson posted 9/10/2019 2:19:22 PM Post Details Share Post
Group: Forum Members Posts: 8.1K, Visits: 9.2K	No, not really. If enough people ask for a feature it tends to be raised at our development meetings. I don't recall this one being raised but perhaps not enough people have yet asked for it.
	Reply Like 4
marioair	m marioair posted 9/8/2019 7:24:45 PM Post Details Share Post
m Group: Forum Members Posts: 158, Visits: 1	And comments @tim?
	Reply Like 4