Improvements to pilot log

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Improvements to pilot log

Author	Message
marioair	m marioair posted 9/22/2019 10:46:06 AM Post Details Share Post
m Group: Forum Members Posts: 158, Visits: 1	How about if SD publishES a de-duplicated list of feature requests that people could vote for. This means there’s some quality control and feasibility testing done. A bit like Kickstarter. Otherwise I agree, you’re missing out on people reading some one else’s idea and realising it’s a good one Edited 9/22/2019 10:48:16 AM by marioair
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Tim Dawson	Tim Dawson posted 9/24/2019 10:27:06 AM Post Details Share Post
Group: Forum Members Posts: 8.1K, Visits: 9.2K	It's not pointless, it's just much, much less valuable than following our actual support channels. This forum is basically a gateway to other SkyDemon users, and (sometimes) to me directly. Nothing more and nothing less.
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marioair	m marioair posted 9/24/2019 10:34:10 AM Post Details Share Post
m Group: Forum Members Posts: 158, Visits: 1	+x Tim Dawson - 9/24/2019 10:27:06 AM It's not pointless, it's just much, much less valuable than following our actual support channels. This forum is basically a gateway to other SkyDemon users, and (sometimes) to me directly. Nothing more and nothing less. Tim - what I meant was, your support channel (which is fantastic) will give you data on people having problems with existing features - brilliant for your ITIL style continuous improvement. But doesn't it shut down crowd sourcing the "wild card" and "out of the box" idea generation? Unless you're running other focus groups and ideation initiatives behind the scenes. Look at the Apple story which is a prime example.
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efrenken	efrenken posted 9/25/2019 5:47:29 AM Post Details Share Post
Group: Forum Members Posts: 265, Visits: 3.5K	Tim, What do you mean by ‘actual support channel’? Is that fb? In this case you run the risk of not catching a lot of voices, as many of us are not part of that community. Just my tuppence. Eric
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adhawkins	adhawkins posted 9/25/2019 11:14:10 AM Post Details Share Post
Group: Forum Members Posts: 274, Visits: 2.5K	I suspect he means the support email address. Andy
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jfw	jfw posted 9/25/2019 2:06:02 PM Post Details Share Post
Group: Forum Members Posts: 134, Visits: 485	Should we thus send a message to support to request this feature ? I am quite confused...
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marioair	m marioair posted 9/25/2019 2:22:21 PM Post Details Share Post
m Group: Forum Members Posts: 158, Visits: 1	+x jfw - 9/25/2019 2:06:02 PM Should we thus send a message to support to request this feature ? I am quite confused...
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Tim Dawson	Tim Dawson posted 9/27/2019 9:12:03 AM Post Details Share Post
Group: Forum Members Posts: 8.1K, Visits: 9.2K	Sure, go ahead. All internet forums are self-selecting groups of people and are not representative of the spectrum of customers as a whole. We treat Facebook in the same way. We seem to have done OK over the last ten years with our existing approach to sourcing ideas and improvements. I've done plenty of stuff inspired from this forum, too; it's just not the best way.
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marioair	m marioair posted 9/27/2019 9:40:56 AM Post Details Share Post
m Group: Forum Members Posts: 158, Visits: 1	Tim sorry I’m confused - what is the best way to get an idea considered? It sounds like you are saying we have to contact support directly? I’m happy to do that if that’s what your requesting people to do - but you’ve not said that anywhere. The blurb for this very forum states: “Suggestions and Beta Discussion If you have an idea for a new feature, or an idea for an improvement to an existing feature, post it here for discussion with other SkyDemon users.” You’re basically saying we can post ideas but there’s some other better secret way of getting it considered! Edited 9/27/2019 9:42:21 AM by marioair
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jfw	jfw posted 9/27/2019 11:12:37 AM Post Details Share Post
Group: Forum Members Posts: 134, Visits: 485	+x marioair - 9/27/2019 9:40:56 AM Tim sorry I’m confused - what is the best way to get an idea considered? It sounds like you are saying we have to contact support directly? I’m happy to do that if that’s what your requesting people to do - but you’ve not said that anywhere. The blurb for this very forum states: “Suggestions and Beta Discussion If you have an idea for a new feature, or an idea for an improvement to an existing feature, post it here for discussion with other SkyDemon users.” You’re basically saying we can post ideas but there’s some other better secret way of getting it considered! No I think that what Tim suggests is that if a lot of persons are making a suggestion directly via support this will be more considered than a few likes on the forum. While I understand the way of the thinking I am not convinced that this is the most efficient way to grasp new suggestions. Although I have no universal answer... I still believe that making suggestion on the forum is the least worse solution as others can see your suggestions and react on it. All persons linking the idea should be more vocal on it in order to ensure it creates sufficient traction so it is considered by SD for development.
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