Important: These forums are for discussions between SkyDemon users. They are not routinely monitored by SkyDemon staff so any urgent issues should be sent directly to our Customer Support.

Licence problem with laptop


Author
Message
thornend
thornend
Too Much Forum (1.1K reputation)Too Much Forum (1.1K reputation)Too Much Forum (1.1K reputation)Too Much Forum (1.1K reputation)Too Much Forum (1.1K reputation)Too Much Forum (1.1K reputation)Too Much Forum (1.1K reputation)Too Much Forum (1.1K reputation)Too Much Forum (1.1K reputation)
Group: Forum Members
Posts: 12, Visits: 55
I have run into a very frustrating problem attempting to use Skydemon with ONE laptop and ONE iPad (surely within the spirit of the multiple device rules?).  I keep getting the error message; "Your device is not properly logged in to the SkyDemon system.  This may be because something about your device has changed, so that we no longer recognise it.  To fix this, choose Log Out from the setup menu then log in again using your SkyDemon credentials" (error message repeated six times).  After a lengthy exchange with SkyDemon support, with multiple password changes and licence link resets, the conclusion is that this is due to connecting my laptop different places (surely the whole point of a laptop?!!), which somehow makes SkyDemon think I am trying to use multiple computers.  Apparently wanting to use a laptop in multiple places is a "unique problem" so I will just have to put up with logging in and out manually every time I use SkyDemon, which is a bit of a pain (am I REALLY the only person wanting to use a laptop as a mobile device?!).   Incidentally I am not using a VPN, so that is not the issue.  One possible factor is that I usually use a wired connection when docked, but sometimes use wireless (again this is surely not a strange and unique thing to do with a laptop?), and the wired/wireless network adaptors obviously have different MAC addresses.
Has anyone else encountered this?  Unfortunately it sounds like there isn't a solution, and I will just have to put up with these error messages, and the need to log out, restart, log in every time I use SkyDemon.  Grrrr.
Reply
thornend
thornend
Too Much Forum (1.1K reputation)Too Much Forum (1.1K reputation)Too Much Forum (1.1K reputation)Too Much Forum (1.1K reputation)Too Much Forum (1.1K reputation)Too Much Forum (1.1K reputation)Too Much Forum (1.1K reputation)Too Much Forum (1.1K reputation)Too Much Forum (1.1K reputation)
Group: Forum Members
Posts: 12, Visits: 55
Steve - Thanks for the suggestions.  I tried that, but I'm afraid it did not work.  One thing I noticed with the "route print" command is that under Interface List, there are three connections listed:  Ethernet card, Wireless card, and Juniper Virtual Adaptor (even though JNC is not running).   I might try uninstalling JNC to see if that helps.  However, even if it works, it is far from an ideal solution since I would have to reinstall this every time I need to use it to access a remote server, and then uninstall it again to use SkyDemon without the launch-error-logout-relaunch-login charade every time.  It is a shame since SD is a great product, but thrashing around in the dark trying to resolve this by time consuming trial and error does rather take the shine off it.
GO

Merge Selected

Merge into selected topic...



Merge into merge target...



Merge into a specific topic ID...




Threaded View
Threaded View
thornend - 6/23/2015 9:13:59 PM
T67M - 6/24/2015 6:30:17 AM
Joseph - 6/25/2015 9:24:41 PM
vbazillio - 7/6/2015 1:52:12 PM
Tim Dawson - 7/6/2015 4:03:58 PM
vbazillio - 7/8/2015 7:39:49 AM
Tim Dawson - 7/8/2015 8:39:50 AM
thornend - 7/12/2015 6:42:26 PM
stevelup - 7/13/2015 1:59:47 PM
thornend - 7/13/2015 5:12:10 PM
stevelup - 7/15/2015 6:57:12 AM
thornend - 7/15/2015 10:43:21 PM
Tim Dawson - 7/16/2015 2:45:53 PM
thornend - 7/21/2015 2:40:02 AM
stevelup - 7/21/2015 7:02:16 AM
thornend - 7/29/2015 9:07:56 PM
Tim Dawson - 7/30/2015 3:19:46 PM

Reading This Topic

Login

Explore
Messages
Mentions
Search