Getting a message (in the message window) "Your data subscription is invalid or has expired". When I select Help | Get Support I get a "Page cannot be found" error.

Did something bad happen?

Nigel

The link to support for registered users is unfortunately broken in v1. This will be addressed within a few weeks.

If you're seeing that error message it means the license file used to activate SkyDemon isn't valid any more. This probably means you've generated another file since, making the first obsolete.

That was the problem.

Thanks, Tim!

Nigel

I am getting the same problem, I am using the plan version of the software on my desktop computer and my laptop, when I generate a license key from the website do I use the same key (i.e. save the file) for both computers ?

It seems that as soon as I license one system the other stops working, and vice versa !

PS: if you would produce some 'pretty' posters to advertise your system I would happily put them on the flying club notice boards, any commision schemes in the plan for the future

Steve

Aero AT3-R100, C172 Skyhawk, EGBK Sywell

Yes you must use the same license file.

We certainly hope to have such materials and schemes available at some point, but nothing yet unfortunately.

I am having the same problem following the beta install.



I have tried generating a new License file, several times, but it still comes up with the same message "Your data subscription is invalid or has expired", is this also preventing me from getting weather and Notams.

Well, I have tried just about everything I can think of;



Uninstalling and manually cleaning the registry included but whatever I do the same failure occurs.



Re-installing Skydemon Plan goes ok. The program will open and functions, but warns "your data subscription..." trying to install the license bombs every time with the warning that the program has stopped working.



Whatever I do I can't get it to pick up TAFS, METARs or NOTAMs, so most of the advantage over my other planning software is gone.



I am running 32bit Vista Ultimate.

Ash, can you contact us directly about this please? If you've having problems with the software, especially something urgent like this, get in touch directly and then we can solve your problem one on one. In particular I'll need to know your login email address so I can attempt to use your license file.

There's a link to get in touch directly under the Support page.

I have used the support form to contact you with my login details.



I am guessing that you didn't receive my original email with feedback and other error reports.