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"Your data subscription is invalid or has expired"
"Your data subscription is invalid or has expired"
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Nigel
Nigel
posted 12/10/2009 12:10:16 AM
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Getting a message (in the message window) "Your data subscription is invalid or has expired". When I select Help | Get Support I get a "Page cannot be found" error.
Did something bad happen?
Nigel
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Tim Dawson
Tim Dawson
posted 1/24/2010 11:35:14 AM
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Ash, can you contact us directly about this please? If you've having problems with the software, especially something urgent like this, get in touch directly and then we can solve your problem one on one. In particular I'll need to know your login email address so I can attempt to use your license file.
There's a link to get in touch directly under the Support page.
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1/24/2010 11:35:39 AM by
Tim Dawson
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Ash
Ash
posted 1/25/2010 12:01:02 AM
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I have used the support form to contact you with my login details.
I am guessing that you didn't receive my original email with feedback and other error reports.
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"Your data subscription is invalid or has expired"
Nigel
-
12/10/2009 12:10:16 AM
The link to support for registered users is unfortunately broken in...
Tim Dawson
-
12/10/2009 11:36:00 AM
That was the problem. Thanks, Tim! Nigel
Nigel
-
12/10/2009 5:41:59 PM
I am getting the same problem, I am using the plan version of the...
Steve
-
12/14/2009 9:59:48 AM
Yes you must use the same license file. We certainly hope to have...
Tim Dawson
-
12/14/2009 10:52:41 AM
I am having the same problem following the beta install.
I...
Ash
-
1/21/2010 12:08:31 AM
Well, I have tried just about everything I can think of;
...
Ash
-
1/21/2010 12:24:17 PM
Ash, can you contact us directly about this please? If you've having...
Tim Dawson
-
1/24/2010 11:35:14 AM
I have used the support form to contact you with my login details....
Ash
-
1/25/2010 12:01:02 AM
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