The customs email is not sent by Online GAR when submitting a GAR from iPAD. It says email not sent whether the tickbox is ticked or not. This is for a flight to Le Touquet tomorrow, but I noticed it did the same on a prior trip to Alderney where the arrivals form was not generated either.

I have just resubmitted using the Windows application and the email is sent, when the box is ticked.

Both versions of app are latest versions.

Could you share a screenshot of what it looks like when it's saying "email not sent"?

GAR sending is not SkyDemon functionality, so we are not so familiar with the failure modes here.

The tick box here is set



But when form is submitted it says preference has been set to N and the email is not sent.



I suspect the state of that tick box is not being sent through the onlinegar API so it's effectively ignored and defaults to N

Note using the PC app it works fine.

While I am at it, if you cancel a gar (like I had to do after submitting the above one) this error is given (although the form is cancelled)

Same problem when flying to the Channel Islands where a GENDEC should also be produced but isn't, I assume for the same reason.





Thank you.

Since this issue is entirely within the OnlineGar website, I will alert them to this thread.

For my trip to Alderney in August, I did bring this to their attention (carl@onlinegar.com) but it didn't go any where. Hopefully this will serve to re-emphasise the point.  thanks!

This problem has now been resolved.

It was indeed unique to iPad/iPhone - and that's why it was so difficult to find.

Thanks for the information, and sorry for the inconvenience.

ok, great, retested and works great now, thanks!

I have just experienced the same problem when filing the GAR for a flight to Alderney tomorrow, using a PC - no GENDEC, Sample email or online GAR confirmation received. All were generated on previous trips there, the last being 21 September.