Hi there,

I've recently updated my PC to Windows 10 (in place upgrade) and also updated to the latest version of SkyDemon - quite frequently I keep receiving the following message - 'This device is no longer logged in to the SkyDemon system. This may be because you have logged in elsewhere. To resolve..... '

I have SkyDemon installed on my PC, iPhone and iPad - no other installations anywhere. Is there any reason this may be happening - I've never had the issue on Windows 7. I can use SkyDemon for a couple of days on the PC and it is fine and then the next time I boot and log in - I get the message. There doesn't appear to be any logic as to when it happens.

Edit - I should add that the iPhone and iPad don't appear to be effected by the issue - just the PC.

Thanks
Rob

There is probably something subtly changing about your PC which makes SkyDemon think it's a different device. We're going to take a look into this over the next few months and see if we can make this work better on Windows 10, which seems to be where the issue is occurring.

Tim - Thanks for picking up on this. I have the same issue, and so do many others it seems.
Our I.T. manager observed that Windows 10 has been known to do this to other programmes, not just Sky Demon.
A fix from the wizards at Clark House would be much appreciated.

I have just gained this as a probklem on both macbook pro and iphone 7. Can't find the suggested menu to log out of?
Help please,