Problem with SkyDemon 3 and Avast Antivirus

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Problem with SkyDemon 3 and Avast Antivirus

Problem with SkyDemon 3 and Avast Antivirus

Author	Message
Tim Dawson	Tim Dawson posted 11/25/2013 4:41:59 PM Post Details Share Post
Group: Forum Members Posts: 8.1K, Visits: 9.3K	That's a question for Avast, the answer to which we'd be interested in!
	Reply Like 45
KevinC	KevinC posted 11/24/2013 8:21:37 PM Post Details Share Post
Group: Forum Members Posts: 9, Visits: 33	Success with help from Avast This has cured the problem. For reference if anyone else has the same problem. 1) Open avast! 2) Click "Settings" 3) In the new window select "Antivirus" and scroll on EXCLUSIONS 4) Click BROWSE button and browse for the file or folder you wish to exclude from scanning (you should add the application folder to this exclusion list. It is usually located in C:\Program files\(Program name folder)\* Why has Avast started treating something in SD as a virus?
	Reply Like 46
Tim Dawson	Tim Dawson posted 11/20/2013 12:31:03 PM Post Details Share Post
Group: Forum Members Posts: 8.1K, Visits: 9.3K	If you contact our customer support through the website we may be able to send an older installer to you.
	Reply Like 43
KevinC	KevinC posted 11/19/2013 8:58:01 PM Post Details Share Post
Group: Forum Members Posts: 9, Visits: 33	Posted this problem on their forum. Waiting for an answer. Is it possible to download an earlier version of SD to see if the problem persists? Edited 11/19/2013 9:01:04 PM by KevinC
	Reply Like 41
Tim Dawson	Tim Dawson posted 11/18/2013 12:49:48 PM Post Details Share Post
Group: Forum Members Posts: 8.1K, Visits: 9.3K	I don't think anyone else has reported a problem. Have you contacted the vendors of the AV software?
	Reply Like 42
KevinC	KevinC posted 11/17/2013 5:22:41 PM Post Details Share Post
Group: Forum Members Posts: 9, Visits: 33	Now running SD 3.0.1. Now SD does not start at all unless I deactivate Avast.
	Reply Like 44
KevinC	KevinC posted 10/24/2013 11:05:24 AM Topic Details Share Topic
Group: Forum Members Posts: 9, Visits: 33	Yesterday I downloaded version 3.0 to one of my laptops I also updated my avast free antivirus on this machine to their 2014 version. There seems to be a conflict somewhere. If I switch off avast file system shield and avast web shield, no problems (I think). If I don't, then Skydemon loads, stays on for approx 10 seconds and then disappears. I have scanned this laptop with avast and malware bytes but nothing funny. Is anyone else having this problem? Obviously SkyDemon can't test their product with every possible combination of operating system and programs but it would be good to know if this is a conflict or just a problem with this laptop. (Laptop runs Windows 7 Professional 64 bit)
	Reply Like 49