Important: These forums are for discussions between SkyDemon users. They are not routinely monitored by SkyDemon staff so any urgent issues should be sent directly to our Customer Support.

South Africa chart incorrectly displaying


Author
Message
Richard747
Richard747
Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)
Group: Forum Members
Posts: 37, Visits: 115
There was an AIRAC update 20 April 2023 with a corresponding SD chart update. Later on the same day there was another SD South Africa chart update.
This latest chart does not display correctly at various different zoom levels. In particular in the Johannesburg area and to the south, although the fault can also be reproduced over most of SA.
As an area is zoomed in using the + selection the chart changes from topographical information to block squares. Continuing zooming or pinching can sometimes get the terrain data to appear, although not always.
Deleting and reinstalling the chart makes no difference. The terrain to the south of JNB is high and a fix soonest would be appreciated. Thank you.
SD 3.16.7.359 iPad Pro (11 inch. 3rd generation) iOS 16.3.1

Richard747
Richard747
Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)
Group: Forum Members
Posts: 37, Visits: 115
Richard747 - 4/20/2023 8:56:30 PM
There was an AIRAC update 20 April 2023 with a corresponding SD chart update. Later on the same day there was another SD South Africa chart update.
This latest chart does not display correctly at various different zoom levels. In particular in the Johannesburg area and to the south, although the fault can also be reproduced over most of SA.
As an area is zoomed in using the + selection the chart changes from topographical information to block squares. Continuing zooming or pinching can sometimes get the terrain data to appear, although not always.
Deleting and reinstalling the chart makes no difference. The terrain to the south of JNB is high and a fix soonest would be appreciated. Thank you.
SD 3.16.7.359 iPad Pro (11 inch. 3rd generation) iOS 16.3.1

The same issue seems to occur on an iPhone and PC too.

Tim Dawson
Tim Dawson
SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)
Group: Forum Members
Posts: 8K, Visits: 9K
I can't seem to reproduce this issue, could you post a screenshot?
Richard747
Richard747
Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)
Group: Forum Members
Posts: 37, Visits: 115
Tim Dawson - 4/25/2023 9:49:53 AM
I can't seem to reproduce this issue, could you post a screenshot?
Thanks Tim. Here are a few screenshots at various zoom levels.


Tim Dawson
Tim Dawson
SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)
Group: Forum Members
Posts: 8K, Visits: 9K
It looks like SkyDemon is having issues rendering the terrain relief in the background. Could you try clearing the terrain relief cache? This can be done from Mapping -> Terrain, you should see the option near the top.
Richard747
Richard747
Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)
Group: Forum Members
Posts: 37, Visits: 115
Tim Dawson - 4/25/2023 10:08:37 AM
It looks like SkyDemon is having issues rendering the terrain relief in the background. Could you try clearing the terrain relief cache? This can be done from Mapping -> Terrain, you should see the option near the top.

I cannot seem to find the relief cache. I am getting the same issue on iPad, iPhone and PC.


Richard747
Richard747
Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)Too Much Forum (2.4K reputation)
Group: Forum Members
Posts: 37, Visits: 115
Richard747 - 4/25/2023 10:25:40 AM
Tim Dawson - 4/25/2023 10:08:37 AM
It looks like SkyDemon is having issues rendering the terrain relief in the background. Could you try clearing the terrain relief cache? This can be done from Mapping -> Terrain, you should see the option near the top.

I cannot seem to find the relief cache. I am getting the same issue on iPad, iPhone and PC.


It also seems to be affecting the southern African counties but nothing north of the equator.

Tim Dawson
Tim Dawson
SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)SkyDemon Team (662K reputation)
Group: Forum Members
Posts: 8K, Visits: 9K
Thanks. We found the issue yesterday - confirm as a bug in SkyDemon. The workaround is to disable high resolution terrain and delete the terrain tiles (from the menu in your screenshot) to restore low-resolution terrain until our next version.

Sorry for the inconvenience, this slipped through our testing process.

Andrew
A
Too Much Forum (209 reputation)Too Much Forum (209 reputation)Too Much Forum (209 reputation)Too Much Forum (209 reputation)Too Much Forum (209 reputation)Too Much Forum (209 reputation)Too Much Forum (209 reputation)Too Much Forum (209 reputation)Too Much Forum (209 reputation)
Group: Forum Members
Posts: 28, Visits: 87
Thanks Tim pleased you found the bug.  Disabling high res terrain and deleting the tiles doesn't fully fix the issue when at a zoom higher than 1:1.5m - or should I be patient and wait for the low-res tiles to download?


I assume that the issue with zero elevation when higher than 1:500k zoom is related?

Sorry final point - what is the planned release of the next version please?

Cheers
Andrew


GO

Merge Selected

Merge into selected topic...



Merge into merge target...



Merge into a specific topic ID...




Reading This Topic

Login

Explore
Messages
Mentions
Search