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Clarity of Licensing on Website


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LUFTY
LUFTY
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Hi Tim

Well I have finally taken the plunge and purchased a copy of SkyDemon Plan. I did not buy the complete package as I have no interest in running SkyDemon Mobile and prefer to run the planning software on a tablet PC.

Reading the website I could find no reference to the requirement to also purchase SkyDemon Mobile however on running up the software it appears you also need a SkyDemon Mobile licence to run SkyDemon Plan in Navigation mode ?

Am I missing something here ?

Yours confused

Lufty

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Tim Dawson
Tim Dawson
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Dear Lufty,

I'm sorry you feel mislead by our website. The product information pages do indeed explain all the features that the software supports. When I read your question last night I sat down with the online store page determined to make the wording clearer but after looking at a few possibilities I couldn't think of a way of doing it that didn't sound redundant.

The "complete" package says that it includes navigation facilities for tablet PCs, which is what you're after. The "planning only" package explicitly states that it is planning only and that it does not have any in-flight navigation facilities (which you're after).

Still, what's done is done and we will happily refund your purchase if you have changed your mind about using the product or want to purchase the complete package.

Tim

LUFTY
LUFTY
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Hi Tim

I agree that I missed the All the flight-planning functionality without any in-flight navigation facilities from the store page however the problem is I would suggest that most people would read the product pages decide on which version they need and then go to the Store and purchase. I must admit I discounted needing the complete package as this includes mobile which I do not need or want.

In some ways you ought to be able to buy a "in-flight GPS navigation facilities for netbooks and tablet PCs" subscription bolt on to SkyDemon Plan or all three as the complete package but this might confuse it further ie :-

SkyDemon Plan

SkyDemon Plan with Inflight GPS Navigation

SkyDemon Mobile

Complete package including (SkyDemon Plan, Inflight GPS Navigation and SkyDemon Mobile)

How about putting a note on the product page under SkyDemon Plan that the Inflight GPS Navigation facilities requires the complete package ?

Has anyone else made the same mistake ?

Best regards

Lufty

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