iPad/iPhone 'losing contact'

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iPad/iPhone 'losing contact'

Author	Message
grahamb	grahamb posted 10/26/2013 5:42:21 PM Topic Details Share Topic
Group: Forum Members Posts: 568, Visits: 27K	Since upgrading to V3, I'm regularly being being presented a series of messages scrolling up in the log window, followed by an error panel advising me that SkyDemon has 'lost contact with the device', or some such words, and to log out and back in again. Logging out returns to the start screen but the 'Agree' button is disabled, and the app has to be killed via the double-tap on the home button, flicked away and reloaded before I can log back on. I'm seeing this on an iPhone 4S, a 5s and an iPad 2, all running the latest version of IOS7. I believe, but I am not sure, that it has only happened in Planning mode, but it has certainly happened when just out of Simulation mode. I'm concerned that if this happens when in Flight mode, or in planning mode temporarily when airborne, I'll log out and not be able to log back in. Anyone else seen this?
	Reply Like 39
Tim Dawson	Tim Dawson posted 10/28/2013 10:34:14 AM Post Details Share Post
Group: Forum Members Posts: 8K, Visits: 9.1K	This isn't because of upgrading to version 3, it's because you have three iOS devices that you're trying to use with SkyDemon simultaneously. Although we allow up to 6 devices to be logged in with a personal SkyDemon subscription, only two of them can be iOS devices. When you log in with your third device, the first will become logged out. If you regularly need to use three devices with SkyDemon, just ensure the two you actually want to go flying with are the ones that are logged in before you actually go flying.
	Reply Like 40
grahamb	grahamb posted 10/30/2013 5:55:14 PM Post Details Share Post
Group: Forum Members Posts: 568, Visits: 27K	Tim, Thanks - I was in the process of upgrading from a 4s to a 5s, and for a week was running both phones side by side while waiting for the number transfer, as well as the iPad. No longer a problem. Is there any intention to change this restriction? I'm considering buying an iPad mini for yoke mounting, keeping the iPad 2 for display of plates, and will obviously keep the phone handy for emergency failures. I'd rather not get an Android device; common sense says I perhaps should for greater resilience, but I just don't want to learn yet another ecosystem.
	Reply Like 37
Tim Dawson	Tim Dawson posted 10/30/2013 7:28:59 PM Post Details Share Post
Group: Forum Members Posts: 8K, Visits: 9.1K	We're pretty happy with the allowances we currently have. Two devices being used at once seems reasonable. If the iPhone is for emergency in-flight failures, then being logged in doesn't matter as no live data will be downloaded anyway, so that should be fine.
	Reply Like 34