Some of the information you asked for is private. We can't please everybody and cannot implement all features, no matter how much they might help one individual person. We implement what we want to, based on what we think will be most helpful and sometimes on suggestions from users where many users suggest the same thing and we judge that we can afford to do so.
A tiny fraction of our tens of thousands of active subscribers participate in this forum. The vast majority of contact we have with users is through customer support, where we speak to dozens of users on a daily basis by telephone and email.
Ideas from customers are most likely to be implemented if there is a steady stream of individual (and separate) users requesting broadly the same thing or expressing the same problem. Our customer support channels are the best way for us to judge this.
SkyDemon has a European focus. We have many more users outside of the UK than inside.